An open letter to Pharma Quality all over the world

QUALITY IS NOT AN ACT; IT IS A HABIT

ARISTOTLE’S QUOTE: OVERLY QUOTED CLICHÉ OR A LIVING REALITY?

Dear Quality Professionals

Thank you all for your perseverance to follow a task through, attention to detail, fearlessness to call out a problem – which many of us would have overlooked. You have invisibly kept people safe, healthy with such effectiveness – that those of us, our children, our parents who have taken medication, take your work for granted.

In 2026, August – the stars have finally aligned, it is your time!

We are blessed to have an expert team of software professionals who have an in-depth, working knowledge of Pharma Quality and Compliance. This team has created a state-of-the-art Electronic Quality Management System: Inglasia Intuitor v1.0.

Inglasia Intuitor solves all the fundamental problems of Pharma Compliance:

Fundamental Problems in Quality InglasiaIntuitor’sApproach
Unwieldy processes? Automation
I have been trained, but still don’t know how
to raise a deviation in real life!
Appreciation And Understanding Of The
Key Workflows, With Regulatory
Explanations
No folder structure for my documents – it’s a
mess!
Ease Of Document Retrieval And Secure
Storage
Compliant workflows for Quality Events Workflows mirror the requirements of
GDMP
I have a surprise inspection – I don’t know
what the inspector will find!
System forces you to keep Training in
Date and Consistently Compliant

Real Time KPI Data Provides
Transparency And Understanding Of
Quality For Key Stakeholders
I have to re-number 1000s of documents and
update the templates just to upload and use
on my EQMS!
Flexibility to use YOUR numbering
system and templates - in a way that
works for you
We do not have the budget to include all users We work to ensure that this system is as
accessible, globally, to all Pharma
professionals – help us to help you
I am paying for an eQMS – but no one wants
to use it!
Ease of adoption – built to make the user
enjoy their work

The system works FOR Quality, Quality does not work for the system

With a background in finance, it has taken me 15 years to begin to grasp the full extent of what Quality do – the level of precision and perseverance required to see a process through.

Taking the example of a Change Control process. Inglasia Intuitor took me through the entire workflow. I had previously believed that a Change Control consisted of just raising the change control; documenting the areas of change; and final sign off. The workflow took me through the training requirements – just to permit me to raise a change control; the rigour of the Impact assessment; Risk Assessment; the levels of review and approval – in a practical and meaningful way. Hours’ worth of training courses would never have made such an indelible mark.

Every question I had was pre-empted by information icons with regulatory prompts (I had specifically requested these) to teach the user when they were unsure.

The final paradox, I had a childhood phobia of computers! From someone who avoided using a computer like the plague or virus (pardon the pun), to working with a team to design a software that sits within the Pharmaceutical profession. My main requirement – an eQMS must be easy and inviting to use. Inglasia Intuitor invites the user on a journey and tutors them in Quality in the most intuitive manner, whilst making the learning journey feel like a business class flight: the system understands your needs, even before you do.

Bringing Quality into the forefront – new age – new technology. We have not taken the investor-driven route to market. Our goal is to serve our industry. Let us help each other to provide a sustainable and accessible service.

From years of listening to my colleagues’ difficulties on a particular client assignment – the team has created what I believe to be a CAPA so thorough and so effective, that Quality will never go back to being misunderstood or ignored. Quality will take its central place within Pharma.

Thank you all once again for the wonderful work you do.

Here’s to raising a new Change Control for Inglasia Intuitor v1.0!

Can Quality ever be a Habit and not just an Act? Absolutely, yes!!

Best wishes

Anju signature
Anju Nadarajah
Director and Founder
Inglasia
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